Returns & Exchanges
Returns Portal
Exchanges or return requests can be registered within 14 days of delivery. Log in or search for your guest order below to get started.
Returning Customers
EASIEST OPTION
If you made your purchase through a registered account, please sign in. You can instantly view your order history, file an immediate return request, and view live updates in real-time.
Quick Order Lookup
GUEST RETURNS
Return Policy Guidelines
All stoves and accessories must be returned unused, inside their original protective packaging crates. Made-to-order fireplaces and bespoke stone suites are subject to custom restocking assessments.